Due to the current UK delivery driver shortage, we have found that the courier pickup service has been delayed intermittently for the last few weeks, causing delays for parcels after leaving our premises. Please accept our apologies for any inconvenience caused.
How long will my delivery take?
All online orders placed before 1pm on weekdays will be processed as soon as possible, with the aim of same day dispatch service for UK mainland addresses (during working days). If, in the case of there being too many orders for the team to process in this time, we will process your order the following day. We are sure you will appreciate that we are focusing our efforts to give priority to processing NHS orders.
For the few items that are not held in stock, delivery may take up to 10 days. The lead time for non-stocked items is clearly displayed on the website. Please note, if your order includes a combination of stocked and non-stocked items, we will wait until everything is available and send your complete order in one delivery.
What should I do if my delivery is late?
Please allow 5 days for your parcel to arrive. Following the 5 days we can open an official case with the carrier and investigate your missing delivery further.
How much does delivery cost?
Orders costing less than £50 +VAT incur a delivery charge of £7.50 for UK mainland addresses.
Orders of more than £50 +VAT qualify for free delivery to UK mainland addresses.
For orders including larger, bulky items such as pillows or duvets there will be a minimum additional £3 surcharge.
Please note, orders placed offline are subject to different terms and charges, please check with customer service if you are unsure.
What should I do if I miss my delivery?
If you’re not there when the delivery arrives, the carrier will leave a card asking you to rearrange redelivery or collect your parcel from your local depot/collection point. You will be given a couple of weeks to collect the parcel, if it isn’t collected within that time, it will be returned to Interweave. Please contact us as soon as possible if you have been unable to claim your parcel.
UK non-mainland addresses
Deliveries of any value to be sent to UK non-mainland addresses (i.e. Scottish Highlands, Northern Ireland, Channel Islands, Isle of Man and elsewhere) incur a delivery fee, calculated during the checkout process online. The delivery fee is based on the total size and weight of the items being purchased.
In some cases, the cost of your delivery might not be able to be calculated online, if this happens you will see a message asking you to contact us. Please complete the contact form to ask us for the delivery cost, please ensure you include your delivery address in the message.
Orders despatched to EU addresses take approximately 2-3 weeks to arrive. However there are varying delivery times depending on the country you live in and how large or heavy the parcel is. Please note that deliveries to European addresses may incur additional import duty and import tax costs. The courier will send you details of any additional payments required. You are responsible for paying these charges.
Read more about ordering from a European address