Please note that due to the current UK delivery driver shortage situation, we are experiencing some delays to order deliveries. All orders are prepared for despatch on time by our team but the courier pickup service has been delayed intermittently for the last few weeks. Please accept our apologies for any inconvenience caused.
How long will my delivery take?
All online orders placed before 1pm on weekdays will be processed as soon as possible, with the aim of using the Next day delivery service for UK mainland addresses. If, in the case of there being too many orders for the team to process in this time, we will process your order the following day. We are sure you will appreciate that we are focusing our efforts to give priority to processing NHS orders during these troubled times.
For the few items that are not held in stock, delivery may take up to 10 days. The lead time for non-stocked items is clearly displayed on the website.
Please note, if your order includes a combination of stocked and non-stocked items, we will wait until everything is available and send everything to you in one delivery.
Your order will be delivered on a weekday, i.e. Monday to Friday.
How much does delivery cost?
Orders costing less than £50 +VAT incur a delivery charge of £7.50 for UK mainland addresses.
For orders that include large, bulky items such as pillows or duvets will incur an additional £3 surcharge.
Orders of more than £50 +VAT qualify for free delivery to UK mainland addresses.
Tracking your delivery
You will receive an email including a tracking link so that you can track the status of the delivery yourself.
If I miss my delivery?
If you’re not there when the delivery arrives, the carrier will leave a card asking you to collect your parcel from the local depot. You will be given a couple of weeks to collect the parcel. However, if the parcel isn’t collected within that time, it will be returned to Interweave. We will hold the goods for you for a further 2 months. If you wish to have the parcel redelivered at that stage, there will be another delivery charge to pay.
UK non-mainland addresses
Deliveries of any value to be sent to UK non-mainland addresses (i.e. Scottish Highlands, Northern Ireland, Channel Islands, Isle of Man and elsewhere) incur a delivery fee, calculated during the checkout process online. The delivery fee is based on the total size and weight of the items being purchased.
In some cases, the cost of your delivery might not be able to be calculated online, if this happens you will see a message asking you to contact us. Please complete the contact form to ask us for the delivery cost, please ensure you include your delivery address in the message.
Orders despatched to EU addresses take approximately 2-3 weeks to arrive. However there are varying delivery times depending on the country you live in and how large or heavy the parcel is. Please note that deliveries to European addresses may incur additional import duty and import tax costs. The courier will send you details of any additional payments required. You are responsible for paying these charges.
Read more about ordering from a European address