Deliveries: Orders placed by 1pm on weekdays will be sent Next day UK delivery, for most products. Read more

Close

Returns and Refunds

To ensure your full satisfaction, we offer an extended returns period of 31 days.

To be eligible for a return, the item(s) must be either unused or in the same condition that they were received. If an item has been personalised or specially ordered and is not normally held in stock by Interweave, it will not be eligible to be returned.

If you have any additional feedback, please firstly send us an email to let us know that you are going to return the item(s). Then send the item(s) back in their original packaging, with your order confirmation or packing note enclosed, to our returns address detailed below:

Interweave Textiles Ltd
Victoria Works
Whitwell Green Lane
Elland
West Yorkshire
HX5 9BJ

Once your return has been received, it will be inspected to ensure it remains in stock condition. If you are eligible for a refund this will be processed by our accounts team and you will receive an automatic email confirming this. Please allow up to 3 weeks from sending your return for the refund to appear back in your account to allow for delivery plus return and refund processing.

All returns are at the sender’s cost unless there is an issue with the item(s). In this instance, please contact us prior to any return so we can further assist.

Save and share basket
Save your shopping basket now and return later to buy. You'll receive a unique link which you could email to a friend or colleague. Please also share the link with our customer services team if you have any queries about the products or about delivery.
Back Save and share basket
Your shopping basket will be saved with product pictures and information, and costs. You can send it to yourself, or a friend, with a link to retrieve it at any time.
Your basket email sent successfully!