Welcome! Is this your first visit here? Please read the frequently asked questions

Close

20 Year Anniversary – 20 Things We’ve Learnt

20 Year Anniversary – 20 Things We’ve Learnt

Interweave is 20 years old. We’re a little way down the road. But with a parent company dating back to 1863, we have the benefit of the combined knowledge of running a textile company for more than 150 years.

Since our inception in 1999, we’ve learnt some valuable lessons on our journey so far that we’d like to share with you.

1Be nice and expect nothing in return.
(But we love hearing how we’ve solved a problem for a customer)

2A lot can happen in a year
(When we spend our combined 76,000 hours/year wisely)

3Fill the team with positive people

4Listen. Really listen

5Never base a decision solely on financial gain

6Consider any opportunity, even if it appears to be out of scope originally

7Technology doesn’t have to be scary

8Follow the three Rs: respect for self, respect for others, responsibility for your actions.

9Communication is key – with customers, with suppliers & with ourselves

10Processes must evolve to work
(Stop using the ones that aren’t efficient & redesign where needed)

11When you realise you’ve made a mistake; take immediate steps to correct it.

12Logging changes helps us to notice patterns

13We can do little things every day to make positive changes
(To be more eco-friendly / a great place to work / more organised…)

14Open your arms to change, but don’t let go of your values.

15Quality checking products is a vital part of customer service

16Be stubborn about the goals, but flexible about the methods.

17What we did yesterday won’t necessarily be good enough for tomorrow

18Celebrate the successes, even the tiny ones

19Embrace unhappy customers, listen, learn and fix.
(You might make a brand advocate)

20Working in the health and care sector can be complicated.
(Read some helpful advice on our blog)

 

Save and share basket
Save your shopping basket now and return later to buy. You'll receive a unique link which you could email to a friend or colleague. Please also share the link with our customer services team if you have any queries about the products or about delivery.
Back Save and share basket
Your shopping basket will be saved with product pictures and information, and costs. You can send it to yourself, or a friend, with a link to retrieve it at any time.
Your basket email sent successfully!