I’ve cancelled my order, when will I receive the refund?
If you cancel an order before it’s been dispatched, we will confirm with you by email that we have been able to cancel the order in time. In that case, we will process the cancellation refund within 2 working days. Please allow up to 5 days for it to be available in your bank account.
If the order has already been dispatched, please read about how to arrange returning the items to us. Once we receive the parcel and have checked that the items are still in perfect condition, we will confirm with you by email. Then the refund will be processed within 2 working days. However, please note that the delivery cost will only be refunded in exceptional circumstances. Please allow up to 5 days for the refund to be available in your bank account.