Annual Customer Satisfaction Survey 2024

Each year ten randomly-selected customers are surveyed as part of our ISO 9001; 2015 commitment to quality assurance and once again Interweave have received very positive feedback on the customer experience, and this year compares favourably with the high-levels of customer satisfaction we have attained over the last decade and even improved in certain categories.

These scores are very pleasing to the team demonstrating that we continue to maintaining a very positive customer experience.

 

Specific survey responses

The following is customer feedback received as part of our ISO:9001 2015 Assurance customer satisfaction surveys:

“Always very helpful and supportive“

“Always found the service / people to be extremely helpful.”

“Very helpful at all times.”

“Very happy with the customer service staff and Interweave as a whole. Thank you for your support and service this past year.”

“The team are always very responsive and helpful to queries and requests with great communication.”

“Customer service is always concise with information requested delivered politely and accurately.”

Read more customer reviews

 

Customer satisfaction: How we scored

We reached out to ten randomly-selected customers to obtain an average score out of 5 for the following categories.

 

 

 

Preparation for further improvements in 2025

Interweave’s continued success has been built around our customer service, and it is very encouraging that this has been maintained. Even throughout the expansion of our product range and channels of supply. Our commitment to customer service is a cornerstone to our future development, and we will continue to designate significant time and resources to improve this aspect of our business over the next 12 months.

As always, if you have something you’d like to discuss with us, please get in touch with the Customer Services team.