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Annual customer satisfaction survey

Annual customer satisfaction survey

Ten randomly-selected direct customers were surveyed again this year and we’re pleased to share with you that we have been able to retain our excellent customer satisfaction scores. With the exception of Response to complaints and Technical sales assistance, both of which improved. These scores are very pleasing to the team. They demonstrate that we are maintaining a healthy customer experience.

 

Specific survey responses

Some specific responses we received include:

Excellent service, staff all very friendly and understanding. Would highly recommend you.

Never had to complain. We only scored you 4/5 for on-time deliveries due to us being based in Jersey but we are aware it isn’t your fault and it really does depend on the boats.

“Extremely happy with Interweave and we always have been for the 20 years we’ve worked with you. Very pleased with the stock levels as we find it hard to get anything from (competitor name). Never any complaints, Gav is a credit to Interweave, he always manages to pull through with our large orders and the delivery dates we need.”

Happy with everything!

Read more customer reviews

Annual customer satisfaction survey

Each year ten randomly-selected customers are surveyed as part of our ISO 9001; 2014 commitment to quality assurance and once again Interweave has received very positive feedback on the customer experience. This year compares favourably with the high-levels of customer satisfaction we have attained over the last decade, and even improved in certain categories. These scores are very pleasing to the team, demonstrating that we continue to maintain a very positive customer experience.

 

Customer satisfaction: How we scored

Customer satisfaction survey responses January 2024

 

 

Preparation for further improvements in 2024

Interweave’s continued success has been built around our customer service, and it is very encouraging that this has been maintained. Even throughout the expansion of our product range and channels of supply. Our commitment to customer service is a cornerstone to our future development, and we will continue to designate significant time and resources to improve this aspect of our business over the next 12 months.

As always, if you have something you’d like to discuss with us, please get in touch with the Customer Services team.

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